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unable to connect to home computer from internet

New Poster

unable to connect to home computer from internet

This has been working for years now...

Inside to outside world and back is working.

Now I seem to go into limbo... thoughts.  Oh, running Google WiFi

traceroute:

1 104.131.0.253 (104.131.0.253) 7.704ms 1.890ms 1.206ms
2 138.197.251.18 (138.197.251.18) 0.611ms 0.508ms 3.109ms
3 138.197.244.46 (138.197.244.46) 1.079ms 0.919ms 0.912ms
4 157.238.179.69 (ce-0-3-0-2.r07.nycmny01.us.bb.gin.ntt.net) 1.485ms 1.142ms 0.968ms
5 129.250.3.94 (ae-0.a00.nycmny01.us.bb.gin.ntt.net) 1.578ms 1.169ms 1.746ms
6 50.242.151.69 (be-201-pe02.111eighthave.ny.ibone.comcast.net) 1.602ms 1.109ms 1.429ms
7 68.86.86.249 (be-10381-cr02.newyork.ny.ibone.comcast.net) 3.314ms 2.440ms 4.095ms
8 68.86.85.202 (be-10305-cr02.350ecermak.il.ibone.comcast.net) 20.827ms 21.801ms 21.297ms
9 68.86.92.238 (ae-114-ar01.d1stonemtn.ga.atlanta.comcast.net) 27.358ms 27.478ms 27.597ms
10 162.151.88.230 (162.151.88.230) 28.458ms 28.219ms 28.253ms
11 68.85.233.58 (ae2-acr06.d9chamblee.ga.atlanta.comcast.net) 29.705ms 29.614ms 29.597ms
12 * * *
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Official Employee

Re: unable to connect to home computer from internet

Hey there, stevencmon, thank you for reaching out to us here on the forums! I'd love to help with the connectivity issues you're running into. Just to clarify, are you having this issue over WiFi or are you hardwired to your modem? 


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New Poster

Re: unable to connect to home computer from internet

Well, hmm.
Network description: cable modem -> Google WiFi -> internet network (wired and WiFi.)
Everything that originates from within my network works just fine, computers, phones, TiVo, echo, etc.
However I have a server set up, with Port forwarding in my Google router that I used to be able to ssh and hhp/https into from the outside world. This is what had stopped working.
Official Employee

Re: unable to connect to home computer from internet

Understood, thank you for clarifying! However, this appears to be an issue with the Google WiFi router. Have you reached out to them? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!