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splitters on service poles

New Poster

splitters on service poles

hello. recently we had new neighbors move in and they had xfinity installed. now we have noticed a lag in our internet service. i observed several splitters, one two way and a four way splitter, on the service pole being used. these splitters were not there several days ago. the main feed on the pole from comcast is for 8 coax cables and the splitters are being used to service more than the 8 customers. is this the proper way to service? doesn’t seem correct.
Expert

Re: splitters on service poles

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.




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New Poster

Re: splitters on service poles

downstream power levels range from 5.1 -5.4. upstream range from 44- 46.8. the snr range from 40.3 - 40.8.
Expert

Re: splitters on service poles

Your signal stats are o-k / in spec. With numbers like that I would have to assume that their signals stats are o-k as well. This is not to say that a capacity / congestion issue may be causing your lag.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!