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self activate new cable modem?

Regular Contributor

self activate new cable modem?

What's the best and easiest way to activate a new, purchased cable modem?

 

I've used the online portal and it never works.  The last time I called in I got a rep that wasted about 30 minutes of my time.  When the new modem wouldn't activate he told me to unplug the modem for 30 minutes and then call back.  He said the call would be routed to him.  The 2nd call wasn't routed to him, but I got a rep that correctly activated the new modem within about five minutes.

 

Should I try the online portal again?  The app on my smartphone?  Or just give up and call in for general help?

Valued Contributor

Re: self activate new cable modem?

Here is an activation procedure for a voice capable modem.  Ignore the phone part if you dont have voive service

 

Installation

  1. Unplug your old device from the coaxial outlet and plug your new gateway into that same outlet. 
  2. Connect the power connector to the new modem and electrical outlet.
  3. Connect the phone connector (RJ11) to the new modem (TEL1 port).
  4. Wait for the modem to come online. The lights on the modem will let you know when it is online. It may take a few minutes to connect the first time.
  5. Once the modem is online, connect your computer.

 

Activation

Before you start, make sure your account number and telephone number are readily available. This information can be found on your monthly statement or order confirmation e-mail.

 

  1. Open a web browser. You should automatically be directed to the XFINITY Activation page. If not, please go to www.xfinity.com/activate.
  2. Enter the account information and additional details for which you are asked via the webpage.
  3. After entering the appropriate information, activation will be complete.

If the online activation does not succeed, call customer support: 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)

 

Expert

Re: self activate new cable modem?

Try calling 1-855-652-3446. That is their device activation line.



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Regular Contributor

Re: self activate new cable modem?

The redirection to the activation page is what never works.  And if we go there manually, and enter all the info, we get an error with instructions to call. 

 

I'd love to be able to activate the new modem without calling in.  Sometimes you get a good rep, sometimes you get a newbie reading from a script.  The last guy I got, knowing this was a purchased modem that did not do WiFi...said the last part of the process was setting up the WiFi!

Regular Contributor

Re: self activate new cable modem?


@EG wrote:

Try calling 1-855-652-3446. That is their device activation line.


Thanks...I'll try this number rather than the regular tech support number.

Regular Contributor

Re: self activate new cable modem?

The online portal to activate the modem failed again.

 

A call to the activation number you provided worked well.  Thanks!

Expert

Re: self activate new cable modem?

Glad you got it squared away !



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!