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"Dynamic Range Window violation" Error Message

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Regular Visitor

"Dynamic Range Window violation" Error Message

We have had constant issues with our internet for the last month. Dropouts occur frequently. We have had two technicians out to troubleshoot the issues. The first added a splitter (we have TV service) and it did not help. The second added another splitter (we have two now) and fixed a coax line but that hasn't worked either. I'm starting to wonder if there is an issue with the line to our house.  The posted Event Log is with both splitters. We have tried removing a splitter to see if that would help and it causes the Downstream to go up out of acceptable range.  When we do have an outage we have noticed that our Upstream levels are in the 45-50dBmV range. We have not been able to get consistent range values.  I have been keeping event logs since 4/17 and can provide those for further troubleshooting.

 

Cable Modem: Arris SB8200

House wiring is new and is RG6 Quad Shield

 

Event Log:

Date Time Event ID Event Level Description
04/25/2020 12:56 2436694061 5 "Dynamic Range Window violation"
04/25/2020 12:56 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:56 2436694061 5 "Dynamic Range Window violation"
04/25/2020 12:56 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:56 2436694061 5 "Dynamic Range Window violation"
04/25/2020 12:56 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:56 2436694061 5 "Dynamic Range Window violation"
04/25/2020 12:56 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:56 2436694061 5 "Dynamic Range Window violation"
04/25/2020 12:56 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:55 2436694061 5 "Dynamic Range Window violation"
04/25/2020 12:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:55 2436694061 5 "Dynamic Range Window violation"
04/25/2020 12:55 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:55 2436694061 5 "Dynamic Range Window violation"
04/25/2020 12:55 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:55 2436694061 5 "Dynamic Range Window violation"
04/25/2020 12:55 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:55 2436694061 5 "Dynamic Range Window violation"
04/25/2020 12:55 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:55 2436694061 5 "Dynamic Range Window violation"
04/25/2020 12:55 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:55 2436694061 5 "Dynamic Range Window violation"
04/25/2020 12:55 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:55 2436694061 5 "Dynamic Range Window violation"
04/25/2020 12:55 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:28 2436694061 5 "Dynamic Range Window violation"
04/25/2020 12:28 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:28 2436694061 5 "Dynamic Range Window violation"
04/25/2020 12:28 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:28 2436694061 5 "Dynamic Range Window violation"
04/25/2020 12:28 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:28 2436694061 5 "Dynamic Range Window violation"
04/25/2020 12:28 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:27 2436694061 5 "Dynamic Range Window violation"
04/25/2020 12:27 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:26 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:26 2436694061 5 "Dynamic Range Window violation"
04/25/2020 12:26 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:26 2436694061 5 "Dynamic Range Window violation"
04/25/2020 12:26 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:26 2436694061 5 "Dynamic Range Window violation"
04/25/2020 12:26 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:26 2436694061 5 "Dynamic Range Window violation"
04/25/2020 12:26 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:24 2436694061 5 "Dynamic Range Window violation"
04/25/2020 12:24 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:24 2436694061 5 "Dynamic Range Window violation"
04/25/2020 12:24 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/25/2020 12:23 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"

 

Connection Status:

 

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
17 Locked QAM256 561000000 Hz 12.2 dBmV 39.4 dB 84551 38607
5 Locked QAM256 483000000 Hz 10.9 dBmV 40.0 dB 99854 57522
6 Locked QAM256 489000000 Hz 11.0 dBmV 39.9 dB 100547 56141
7 Locked QAM256 495000000 Hz 11.1 dBmV 39.7 dB 100153 55720
8 Locked QAM256 507000000 Hz 11.3 dBmV 39.6 dB 98664 52016
9 Locked QAM256 513000000 Hz 11.3 dBmV 39.3 dB 96828 50557
10 Locked QAM256 519000000 Hz 11.2 dBmV 39.3 dB 96307 49938
11 Locked QAM256 525000000 Hz 11.5 dBmV 39.4 dB 97737 48479
12 Locked QAM256 531000000 Hz 11.5 dBmV 39.2 dB 96054 46546
13 Locked QAM256 537000000 Hz 11.5 dBmV 39.2 dB 95701 45094
14 Locked QAM256 543000000 Hz 11.7 dBmV 39.3 dB 94393 43370
15 Locked QAM256 549000000 Hz 11.8 dBmV 39.3 dB 93806 42293
16 Locked QAM256 555000000 Hz 11.8 dBmV 39.3 dB 93266 41687
18 Locked QAM256 567000000 Hz 12.1 dBmV 39.4 dB 91804 39378
19 Locked QAM256 573000000 Hz 12.2 dBmV 39.5 dB 90921 37927
20 Locked QAM256 579000000 Hz 12.4 dBmV 39.3 dB 91388 38724
21 Locked QAM256 585000000 Hz 12.3 dBmV 39.3 dB 89804 36978
22 Locked QAM256 591000000 Hz 12.1 dBmV 39.2 dB 91205 36290
23 Locked QAM256 597000000 Hz 12.3 dBmV 39.4 dB 91185 35309
24 Locked QAM256 603000000 Hz 11.8 dBmV 39.0 dB 92781 34593
25 Locked QAM256 609000000 Hz 11.6 dBmV 38.9 dB 86011 32483
26 Locked QAM256 615000000 Hz 11.5 dBmV 38.9 dB 94323 32959
27 Locked QAM256 621000000 Hz 11.1 dBmV 38.6 dB 95388 31559
28 Locked QAM256 627000000 Hz 11.6 dBmV 38.7 dB 91254 30388
29 Locked QAM256 633000000 Hz 11.9 dBmV 38.8 dB 90100 29887
30 Locked QAM256 639000000 Hz 11.8 dBmV 38.6 dB 91760 28625
31 Locked QAM256 645000000 Hz 12.4 dBmV 38.8 dB 87931 27224
32 Locked QAM256 651000000 Hz 12.8 dBmV 39.0 dB 86415 26155
33 Locked QAM256 657000000 Hz 12.9 dBmV 39.0 dB 81142 24621
34 Locked QAM256 663000000 Hz 13.3 dBmV 39.0 dB 77882 23271
35 Locked QAM256 669000000 Hz 13.2 dBmV 38.9 dB 81760 22537
36 Locked QAM256 675000000 Hz 13.4 dBmV 38.9 dB 81035 22342
159 Locked Other 690000000 Hz 14.4 dBmV 38.2 dB 1426938709 1131


 

 
Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 4 Locked SC-QAM Upstream 16200000 Hz 6400000 Hz 32.0 dBmV
2 1 Locked SC-QAM Upstream 35700000 Hz 6400000 Hz 35.0 dBmV
3 2 Locked SC-QAM Upstream 29200000 Hz 6400000 Hz 34.0 dBmV
4 3 Locked SC-QAM Upstream 22700000 Hz 6400000 Hz 33.0 dBmV


 

Highlighted
Regular Visitor

Re: "Dynamic Range Window violation" Error Message

Same issues today. Is there any Comcast Rep that can escalate our issue and get someone out to check the line to our house?

 

Event Log:

 

04/26/2020 09:40 2436694061 5 "Dynamic Range Window violation"
04/26/2020 09:40 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:40 2436694061 5 "Dynamic Range Window violation"
04/26/2020 09:40 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:39 2436694061 5 "Dynamic Range Window violation"
04/26/2020 09:39 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:39 2436694061 5 "Dynamic Range Window violation"
04/26/2020 09:39 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:39 2436694061 5 "Dynamic Range Window violation"
04/26/2020 09:39 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:39 2436694061 5 "Dynamic Range Window violation"
04/26/2020 09:39 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:39 2436694061 5 "Dynamic Range Window violation"
04/26/2020 09:39 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:39 2436694061 5 "Dynamic Range Window violation"
04/26/2020 09:39 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:38 2436694061 5 "Dynamic Range Window violation"
04/26/2020 09:38 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:38 2436694061 5 "Dynamic Range Window violation"
04/26/2020 09:38 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:38 2436694061 5 "Dynamic Range Window violation"
04/26/2020 09:38 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:38 2436694061 5 "Dynamic Range Window violation"
04/26/2020 09:38 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:38 2436694061 5 "Dynamic Range Window violation"
04/26/2020 09:38 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:38 2436694061 5 "Dynamic Range Window violation"
04/26/2020 09:38 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:38 2436694061 5 "Dynamic Range Window violation"
04/26/2020 09:38 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:38 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00 2436694066 6 "Honoring MDD; IP provisioning mode = IPv6"
01/01/1970 00:00 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:32 82000400 3 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:31 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:31 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:31 82000400 3 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:31 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:31 82000400 3 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:29 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:27 73000200 3 "REG RSP not received;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:27 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:27 82000400 3 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:26 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:26 68001202 3 "DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:25 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:25 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:24 82000400 3 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"
04/26/2020 09:23 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=d4:3f:cb:e4:f3:e9;CMTS-MAC=dc:eb:94:b4:49:ce;CM-QOS=1.1;CM-VER=3.1;"

 

 

Status:

 

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
17 Locked QAM256 561000000 Hz 12.6 dBmV 39.3 dB 143 55
1 Locked QAM256 459000000 Hz 10.7 dBmV 40.0 dB 80 56
2 Locked QAM256 465000000 Hz 10.7 dBmV 39.9 dB 79 60
3 Locked QAM256 471000000 Hz 11.0 dBmV 40.0 dB 100 60
4 Locked QAM256 477000000 Hz 11.3 dBmV 39.9 dB 76 58
5 Locked QAM256 483000000 Hz 11.2 dBmV 39.8 dB 33 63
6 Locked QAM256 489000000 Hz 11.3 dBmV 39.8 dB 65 61
7 Locked QAM256 495000000 Hz 11.4 dBmV 39.5 dB 91 58
8 Locked QAM256 507000000 Hz 11.6 dBmV 39.4 dB 70 65
9 Locked QAM256 513000000 Hz 11.7 dBmV 39.3 dB 88 56
10 Locked QAM256 519000000 Hz 11.6 dBmV 39.3 dB 102 59
11 Locked QAM256 525000000 Hz 11.9 dBmV 39.2 dB 93 57
12 Locked QAM256 531000000 Hz 11.9 dBmV 39.1 dB 116 55
13 Locked QAM256 537000000 Hz 11.9 dBmV 39.0 dB 117 58
14 Locked QAM256 543000000 Hz 12.1 dBmV 39.2 dB 127 56
15 Locked QAM256 549000000 Hz 12.1 dBmV 39.1 dB 114 54
16 Locked QAM256 555000000 Hz 12.2 dBmV 39.1 dB 167 56
18 Locked QAM256 567000000 Hz 12.5 dBmV 39.1 dB 173 61
19 Locked QAM256 573000000 Hz 12.6 dBmV 39.1 dB 140 54
20 Locked QAM256 579000000 Hz 12.7 dBmV 39.1 dB 177 49
21 Locked QAM256 585000000 Hz 12.6 dBmV 39.1 dB 163 48
22 Locked QAM256 591000000 Hz 12.4 dBmV 39.0 dB 185 51
23 Locked QAM256 597000000 Hz 12.6 dBmV 39.1 dB 198 47
24 Locked QAM256 603000000 Hz 12.0 dBmV 38.8 dB 259 50
25 Locked QAM256 609000000 Hz 11.8 dBmV 38.6 dB 251 47
26 Locked QAM256 615000000 Hz 11.8 dBmV 38.6 dB 315 42
27 Locked QAM256 621000000 Hz 11.6 dBmV 38.5 dB 394 39
28 Locked QAM256 627000000 Hz 12.2 dBmV 38.7 dB 345 35
29 Locked QAM256 633000000 Hz 12.5 dBmV 38.7 dB 327 36
30 Locked QAM256 639000000 Hz 12.3 dBmV 38.5 dB 445 36
31 Locked QAM256 645000000 Hz 12.9 dBmV 38.7 dB 396 33
32 Locked QAM256 651000000 Hz 13.2 dBmV 38.8 dB 391 30
159 Locked Other 690000000 Hz 14.9 dBmV 38.2 dB 38058664 9


 

 
Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 4 Locked SC-QAM Upstream 16200000 Hz 6400000 Hz 33.0 dBmV
2 1 Locked SC-QAM Upstream 35700000 Hz 6400000 Hz 35.0 dBmV
3 2 Locked SC-QAM Upstream 29200000 Hz 6400000 Hz 34.0 dBmV
4 3 Locked SC-QAM Upstream 22700000 Hz 6400000 Hz 33.0 dBmV


 

Highlighted
Regular Visitor

Re: "Dynamic Range Window violation" Error Message

I am having the same issue here.

Have you found anyone to help you with this? 

I did have a splitter in between outside connection to the inside of my house but the previous tech that came out bypassed the splitter using female to female adapter thus connecting it straight to my modem from the outside cable. 

Recently, I have been having random drop outs that lasts 30 seconds to a minute. 

I looked at my cable modem log and it's showing me the following - 

2020-06-29, 08:58:44 Warning (5) Dynamic Range Window violation
2020-06-29, 08:58:44 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=b0:b9:8a:af:25:40;CMTS-MAC=ec:1d:8b:09:e5:cd;CM-QOS=1.1;CM-VER=3.1;

 

There are multiple logs but I only copied the first 2 lines as they were all the same. 

 

Any help would be very much appreciated.