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purchased a new laptop and it won't connect. I've tried resetting modem

New Poster

purchased a new laptop and it won't connect. I've tried resetting modem

purchased a new laptop and it doesn't recognize my xfinity modem and won't let me connect to internet. I've tried turning modem off and then rebooting to no effect

 

 

Expert

Re: purchased a new laptop and it won't connect. I've tried resetting modem

What is the exact make and model number of the "modem" ?