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purchased a new laptop and it won't connect. I've tried resetting modem

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purchased a new laptop and it won't connect. I've tried resetting modem

purchased a new laptop and it doesn't recognize my xfinity modem and won't let me connect to internet. I've tried turning modem off and then rebooting to no effect

 

 

Diamond Problem Solver

Re: purchased a new laptop and it won't connect. I've tried resetting modem

What is the exact make and model number of the "modem" ?