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no internet

New Poster

no internet

when i try to log into a web site, i get the message Not connected. I have been getting this message since last Thursday. My system was rebooted yesterday and not it's worse. I can't use my Magic Jack (phone system). Before the reboot, I could.

Expert

Re: no internet

Start here;

 

https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;

 

https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



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Official Employee

Re: no internet

Hello, Mrnice123! Welcome to the Xfinity Forums.

I would love to help you with this issue!

EG has given you a couple of great links to start with. Please review the troubleshooting guide and if you are still having troubles, use the second link to post the additional information requested so we can assist. I look forward to your reply.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!