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no connection

New Poster

no connection

Can't access Netflix, amazon or Hulu. Keeps giving code me-1-19. I have restarted the modem, checked and rechecked wires and cables. My neighbor doesn't have any problems with his.
Expert

Re: no connection

Start here;

 

https://www.google.com/search?q=code+me-1-19&rlz=1C1SQJL_enUS782US782&oq=code+me-1-19&aqs=chrome..69...



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Official Employee

Re: no connection

Hi deelmcclain. Welcome to the Xfinity Forums and thank you for creating your first post. I can assist with further troubleshooting your Internet connection / access issue. Please reach out to me via private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: no connection

Hi deelmcclain. Since I didn't get a response from you, this thread has been locked. Please don't hesitate to send a private message if you continue to need help with this, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!