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new modem - printer offline and smart tv not connected to internet now

New Poster

new modem - printer offline and smart tv not connected to internet now

I upgraded my modem and now my brother multifunction printer/copier won't print! Any ideas?

Problem Solver

Re: new modem - printer offline and smart tv not connected to internet now

How were your printer and TV connected before, ethernet or WiFi?  Were they connecting directly to your modem/gateway?  Which model modem do you have?

Joe V
(not a Comcast employee, just another paying customer)
New Poster

Re: new modem - printer offline and smart tv not connected to internet now

They were connected by wifi before with no issues. I don't have the exact model of the modem but I think it's a dual one, both 2.4GHz and 5GHz wifi. I saw where I need to get xfinity to split the combined network into 2 separate networks. How do I go about getting that done?