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my modem is not supported

tfcheng
New Poster

my modem is not supported

Hi, just found out that my modem is no longer supported but I still got my internet. Wonder what it means when the modem is not supported. what would change if I get a modem that is supported? In addition, is there an internet-only package? 

EG
Expert

Re: my modem is not supported

What is the exact make and the model number of the modem ? 



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tfcheng
New Poster

Re: my modem is not supported

its ARRIS SB6121 

EG
Expert

Re: my modem is not supported

Even though it's classified as being "no longer supported", it is still *grandfathered* in for you, so it still functions.



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