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my modem is not supported

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New Poster

my modem is not supported

Hi, just found out that my modem is no longer supported but I still got my internet. Wonder what it means when the modem is not supported. what would change if I get a modem that is supported? In addition, is there an internet-only package? 

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Expert

Re: my modem is not supported

What is the exact make and the model number of the modem ? 



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New Poster

Re: my modem is not supported

its ARRIS SB6121 

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Expert

Re: my modem is not supported

Even though it's classified as being "no longer supported", it is still *grandfathered* in for you, so it still functions.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!