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modem keeps needing restart - do these errors mean anything? Is it network or modem?

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modem keeps needing restart - do these errors mean anything? Is it network or modem?

 
 
 
 
TimePriorityDescription
2020-11-12, 10:21:25Warning (5)MDD message timeout;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.1;CM-VER=3.0;
1970-1-1, 00:01:12Notice (6)Honoring MDD; IP provisioning mode = IPv6
1970-1-1, 00:00:26Critical (3)No Ranging Response received - T3 time-out;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:21Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-11-11, 02:11:54Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.0;CM-VER=3.0;
2020-11-11, 02:11:45Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.1;CM-VER=3.0;
1970-1-1, 00:00:21Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-11-7, 13:43:35Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.1;CM-VER=3.0;
2020-11-6, 21:28:43Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.1;CM-VER=3.0;
1970-1-1, 00:00:21Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-11-2, 08:21:59Critical (3)No Ranging Response received - T3 time-out;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.0;CM-VER=3.0;
2020-11-2, 08:21:48Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-11-2, 08:21:44Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.1;CM-VER=3.0;
2020-11-2, 08:17:12Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.1;CM-VER=3.0;
2020-11-2, 08:16:19Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.0;CM-VER=3.0;
2020-11-2, 08:16:12Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.1;CM-VER=3.0;
2020-11-2, 08:10:19Critical (3)No Ranging Response received - T3 time-out;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:21Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-11-2, 08:08:12Critical (3)No Ranging Response received - T3 time-out;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.0;CM-VER=3.0;
2020-11-2, 08:08:00Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.1;CM-VER=3.0;
2020-11-1, 16:26:46Critical (3)No Ranging Response received - T3 time-out;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.0;CM-VER=3.0;
2020-11-1, 16:26:35Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.1;CM-VER=3.0;
2020-11-1, 15:49:29Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.1;CM-VER=3.0;
2020-11-1, 15:48:41Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.1;CM-VER=3.0;
1970-1-1, 00:00:22Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:30Critical (3)No Ranging Response received - T3 time-out;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:22Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-11-1, 12:54:52Critical (3)No Ranging Response received - T3 time-out;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:22Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-11-1, 12:53:24Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MA

C=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;

2020-11-1, 12:53:23Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-11-1, 12:53:19Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.1;CM-VER=3.0;
1970-1-1, 00:00:30Critical (3)No Ranging Response received - T3 time-out;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:22Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:30Critical (3)No Ranging Response received - T3 time-out;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:22Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:30Critical (3)No Ranging Response received - T3 time-out;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:21Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:30Critical (3)No Ranging Response received - T3 time-out;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:01:5c:72:0c:6e;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:21Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=9c:3d:cf:9a:cc:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
 
 
 
 
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Re: modem keeps needing restart - do these errors mean anything? Is it network or modem?

Please also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?




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