Post the requested info from here;
Hello Wjackson1. Welcome to the Xfinity Forums and thank you for creating your first post. I can assist with further troubleshooting your internet speed issues. To get started, please send me a private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
Hi Wjackson1. Since we didn't see a response from you, this thread has been locked. Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.