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internet speed

New Poster

internet speed

low internet speed laptop

Silver Problem Solver

Re: internet speed


@Moves wrote:

low internet speed laptop


https://forums.xfinity.com/t5/Your-Home-Network/Xfinity-Internet-Connection-Troubleshooting-Tips/m-p...


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Expert

Re: internet speed

Not much to go on there..... We need more details !



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New Poster

Re: internet speed

i get over over 700 mpbs speed with my desktop, but when hard wiring to my laptop, with the same wire,  i can only get around 90. why is that?

Expert

Re: internet speed

Does the laptop's network adapter have a 10/100/1000 (gigabit) ethernet port ?



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New Poster

Re: internet speed

the laptop does have an ethernet port. how do i find out it's speed rating though? it is a Toshiba, more than four years old.

And if it is limited, what options might i have?h

Expert

Re: internet speed

Look for your operating system here;

 

https://www.google.com/search?q=how+do+i+determine+the+speed+of+my+network+card&rlz=1C1SQJL_enUS782U...



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New Poster

Re: internet speed

on the advanced tab there is no 

scroll and select "Speed & Duplex" on the list

there is a Bandwidth capability: 11b/g:20/40 mhz 

if that tells us anything.

itl is a broadcom 802.11n adapter

Expert

Re: internet speed

That's for the WiFi adapter. You need to find the ethernet adapter.



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New Poster

Re: internet speed

no matter what i check off in the view tab in device manager i can not find the work ethernet or anything that related to the network other than the wi fi broadcom.

any other advice. 

I certainly can see the ethernet port as the wire is plugged into it.

New Poster

Re: internet speed

i found it: it is listed as a realtek controller and it is on auto negotiate.

in the drop down menu, the highest listed speed is 100.

so I guess? i would have to update that controller in order to get a higher speed, if such a thing is possible?

what would you recommend?

New Poster

Re: internet speed

I tried a usb to ethernet device, but it only slowed the speed even though it was rated up to 1000.

What other hardware in this laptop might need to be changed?

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Official Employee

Re: internet speed

Hi @Moves

 

Since you have identified the hardware of the laptop is the issue, I would recommend contacting Toshiba for further assistance since we don't own the device. I apologize for the inconvenience. 


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