Community Forum

internet connection so bad can't run the XFINITY SPEED TEST

New Poster

internet connection so bad can't run the XFINITY SPEED TEST

it locks at ms 14 never moves any more,

eventually says 101% complete

then in a few minutes puts up the OOPS screen

Expert

Re: internet connection so bad can't run the XFINITY SPEED TEST

Start here;

 

https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!