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iPods aren’t connecting any longer

New Poster

iPods aren’t connecting any longer

My ipods I noticed are offline and I cant seem to bring back online.

Tried to retest connection as instructed on my XFi app but still nothing.

Any advice or customer service phone number to call.

Thanks.
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Expert

Re: iPods aren’t connecting any longer

iPods? You should probably contact Apple support for this.

Unless you mean the Xfinity xFi Pods? 


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Official Employee

Re: iPods aren’t connecting any longer

JIMBOMCGEE, thanks for taking the time to reach out to us here! As darkangelic suggested, I'd recommend reaching out to Apple. Let us know if they're able to help out! If not, I'm more than happy to assist here. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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