Xfinity plant
Community Forum
Xfinity globe

i found the tv, internet, phone not working

New Poster

i found the tv, internet, phone not working

I unplugged a tv in my basement.  I did not realize this plug controlled all of my

services from Comcast.  The plug is a large square with the words Commscope ac adaptor.

I do not know why that is here.  I had Comcast come in about a year or so ago to hook up

the TV in that room.  Is this what they put in????

Expert

Re: i found the tv, internet, phone not working

What is the exact model number of it ? It is likely to be a combo amplifier / splitter. And if they installed it is likely to be needed.

Expert

Re: i found the tv, internet, phone not working

I certainly need mine in the attic; I have TV's in practically every room (lots of kids).  Each connection is a homerun to each TV (no splitters).EVO1-9-UU.JPG

 

 

 

Official Employee

Re: i found the tv, internet, phone not working

Hi Roe65, I am showing you spoke to an agent after this post.  Were they able to assist getting your services fully working, if not please let us know.

 

Thank you