Community Forum

how to turn off my ARTG 862G modem

New Poster

how to turn off my ARTG 862G modem

How do I turn off my ARTG 862G modem so I can install the new Wireless Gateway voice and data modem.


Re: how to turn off my ARTG 862G modem

You don't need to "turn off" the modem other than disconnecting it from the coax cable and the power supply.

Simply install your new gateway, then connect your computer to it, and navigate to ,, or call (800)- COMCAST. The old modem will be deactivated once the new gateway is activated. 

Comcast Experts are other customers who volunteer their time helping on the forum and have been recognized by the community. For more information on the Expert Program, please click here.
Unless so specifically stated, my opinions written herein are my own and do not necessarily reflect the views of Comcast, its official employees or affiliates.

I am not a Comcast Employee.
I am a regular customer volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!