pass wont work
Not enough information; is this what you are referring to?
Thank you for posting to the Xfinity Forums. Are you referring to you a WiFi Pass Purchased for WiFi Access? If so, we have a special team who can assist you with this. Please visit our FAQ page, or call 1-866-489-0919 (24/7 line). They'd be happy to assist you.
I hope this helps.