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download speed

New Poster

download speed

My service is supposed to deliver a download speed of 100 mps to my Arris Surfboard modem. Speed test says I am actually getting 18.7mps. Is this a router problem? What router is recommended as the best and capable of delivering at least that speed? I've done all of the standard fixes, reset the modem, router and tv? Router is a Netgear R7000,. 3+ years old. Buffering varies from device to device. Sometimes the tv buffers, other times its the ipad! Driving us crazy!!!!
Expert

Re: download speed

How are the speeds directly connected to the modem?

Expert

Re: download speed

Hi @hobiedon

Start here: troubleshooting guide. If you still need help, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!


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Official Employee

Re: download speed

 

Hi hobiedon, I ran some tests on your signals and I don't show any issues in the area that would be impacting your speeds. Are you testing using an Ethernet cable or via Wi-Fi?