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downgraded services then oh no


downgraded services then oh no

i had extreme 250/25 packaged with basic tv then I updated to gigabit only hit 500-600 only so I called to downgrade 7 days to old package.. I was grandfathered in to extreme 250.. Its not offered so comcast gave me blast pro 250/10 not what I wanted.. i was looking for 25+ upload for multi player games... what should I do?


Re: downgraded services then oh no

Gig is probably the only thing available to you with more than 10Mbps upload. Some areas do have other options available though.


I've asked a Comcast employee to help you. You should expect a reply in this thread. 



I am not an employee.
Official Employee

Re: downgraded services then oh no


Hello jambat, nerdburg is correct when it comes to internet packages that have more than 10 mbps. I can check and see if there is anything else for you, please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and we can get started.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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