Send me a private message (not a reply here) with your HFC MAC and I'd be happy to take a look at it.
Here's a direct link to his PM inbox;
I just want to say the legend of @ComcastJohnN is real! I msg him, passed out on my sofa, woke up, and he already figured it out for me. All I had to do was plugging in my modem and activate the modem when it's connected thru xfinity site again. I f..ing love online community. No need to talk to robot reading instruction on phone! Thanks ALL for making my day
Can you only private message through a computer or can I use a phone browser.
You can use a phone browser as well. Click on the blue colored direct link to his PM inbox that I provided earlier in this thread.