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can't connect to IPv4 but I can connect to IPv6

New Poster

can't connect to IPv4 but I can connect to IPv6

I need your help @ComcastJohnN!

Official Employee

Re: can't connect to IPv4 but I can connect to IPv6

Send me a  private message (not  a reply here) with your HFC MAC and I'd be happy to take a look at it.

 

Thanks,

John


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Regular Visitor

Re: can't connect to IPv4 but I can connect to IPv6

Can't find a way to PM you. I have this exact same issue where rep asked for WAN instead of HFC MAC. Latest rep tried to update it to HFC but that didn't fix it. Must be something on the database. I need @ComcastJohnN help plz.
Frequent Visitor

Re: can't connect to IPv4 but I can connect to IPv6

I was trying to PM @ComcastJohnN and cant' figure out how to do it either.

 

Found it, Click on the little envelope next to the icon that looks like a person.

Expert

Re: can't connect to IPv4 but I can connect to IPv6

Here's a direct link to his PM inbox;

 

https://forums.xfinity.com/t5/notes/composepage/note-to-user-id/1125291



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: can't connect to IPv4 but I can connect to IPv6

I just want to say the legend of @ComcastJohnN is real! I msg him, passed out on my sofa, woke up, and he already figured it out for me. All I had to do was plugging in my modem and activate the modem when it's connected thru xfinity site again. I f..ing love online community. No need to talk to robot reading instruction on phone! Thanks ALL for making my day

Expert

Re: can't connect to IPv4 but I can connect to IPv6

Good to hear !! Not surprised as he is the silent warrior here !!!


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: can't connect to IPv4 but I can connect to IPv6

Can you only private message through a computer or can I use a phone browser.
Expert

Re: can't connect to IPv4 but I can connect to IPv6


@bkristiniak wrote:
Can you only private message through a computer or can I use a phone browser.

You can use a phone browser as well. Click on the blue colored direct link to his PM inbox that I provided earlier in this thread.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: can't connect to IPv4 but I can connect to IPv6

I have the same problem, and the link to JohnN's direct PM takes me to a page that has the word "Private Messages" and no place to see or type.

 

@

Regular Visitor

Re: can't connect to IPv4 but I can connect to IPv6

Hmm. Once I made a post, the PM page started working.  PM sent!

Regular Visitor

Re: can't connect to IPv4 but I can connect to IPv6

Yeah same thanks everyone.