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can't access certain website

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Contributor

can't access certain website

been surfing the internet all day and accessing hundreds and hundreds of webites with no problems at all,but for some reason i cannot access this website - www.dslreports.com  isitdownrightnow shows it is up but still can't access it?

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Gold Problem Solver

Re: can't access certain website

What happens when you try to access the site? Any error messages? What browser are you using? The more details you can provide, the better.

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Contributor

Re: can't access certain website

tried every browser edge,firefox,chrome different computer says this site can't be reached err connection timed out.tried everything i can think of cleared cache browsing history,also flushed dns.nothing worked

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Gold Problem Solver

Re: can't access certain website

What does a trace to www.dslreports.com show? In Windows, open a Command Prompt window, enter
    tracert -4 www.dslreports.com
and post the output. Mine looks like:

C>tracert -4 www.dslreports.com
Tracing route to www.dslreports.com [64.91.255.98] over a maximum of 30 hops:
  1    14 ms     *        5 ms  router1 [192.168.1.1]
  2    16 ms    17 ms    16 ms  96.120.9.181
  3    16 ms    15 ms    11 ms  96.108.119.45
  4    17 ms    16 ms    12 ms  96.110.24.214
  5    16 ms    15 ms    14 ms  96.110.25.65
  6    26 ms    26 ms    25 ms  69.139.168.141
  7    29 ms    27 ms    26 ms  96.110.42.173
  8    29 ms     *       27 ms  be-1412-cr12.pittsburgh.pa.ibone.comcast.net [96.110.38.158]
  9    40 ms    41 ms    34 ms  be-301-cr14.350ecermak.il.ibone.comcast.net [96.110.39.157]
 10    39 ms    38 ms    40 ms  be-1114-cs01.350ecermak.il.ibone.comcast.net [96.110.35.49]
 11    39 ms    37 ms    38 ms  be-2103-pe03.350ecermak.il.ibone.comcast.net [96.110.37.18]
 12    37 ms     *       37 ms  as32244-pe03.350ecermak.il.ibone.comcast.net [50.242.150.130]
 13    45 ms    54 ms    43 ms  lw-dc3-core1-eth2-19.rtr.liquidweb.com [209.59.157.244]
 14    42 ms    40 ms    40 ms  lw-dc3-storm2-po5.rtr.liquidweb.com [69.167.128.137]
 15    45 ms     *       45 ms  www.dslreports.com [64.91.255.98]
Trace complete.
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Contributor

Re: can't access certain website

1 <1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 8 ms 8 ms 96.120.74.209
3 8 ms 17 ms 9 ms 68.87.214.225
4 9 ms 8 ms 8 ms 68.86.210.77
5 9 ms 10 ms 9 ms 96.110.60.69
6 9 ms 10 ms 13 ms be-98-ar03.plainfield.nj.panjde.comcast.net [68.85.35.37]
7 11 ms 13 ms 12 ms be-31133-cs03.newark.nj.ibone.comcast.net [96.110.42.41]
8 12 ms 11 ms 10 ms be-1301-cr01.newark.nj.ibone.comcast.net [96.110.36.90]
9 11 ms 12 ms 13 ms be-10203-cr02.newyork.ny.ibone.comcast.net [68.86.85.186]
10 32 ms 34 ms 31 ms be-10305-cr02.350ecermak.il.ibone.comcast.net [68.86.85.202]
11 34 ms 32 ms 31 ms be-1402-cs04.350ecermak.il.ibone.comcast.net [96.110.36.109]
12 32 ms 30 ms 31 ms be-2403-pe03.350ecermak.il.ibone.comcast.net [96.110.37.30]
13 30 ms 31 ms 30 ms as32244-pe03.350ecermak.il.ibone.comcast.net [50.242.150.130]
14 38 ms 41 ms 40 ms lw-dc3-core2.rtr.liquidweb.com [209.59.157.50]
15 38 ms 38 ms 38 ms lw-dc3-storm1.rtr.liquidweb.com [69.167.128.141]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.

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Gold Problem Solver

Re: can't access certain website

It looks like DslReports is blocking you, not Comcast. Notice that your trace dies just one hop short of the target, well beyond Comcast's network. This usually means the site or its webhost is blocking your public Comcast IP. You can look up your IP at https://www.google.com/search?q=IP. You'll need to ask the site's admins for help with this.

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Contributor

Re: can't access certain website

why would they block me and how do i contact them if i can't access the website? 

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Gold Problem Solver

Re: can't access certain website


@jcfish23 wrote: why would they block me ...

I have no way of knowing. All I can do is tell you what the results you are getting appear to mean.

 


... how do i contact them if i can't access the website? 

http://www.dslreports.com/contacts suggests that an email to "adminhelp@dslreports.com" might reach admins who may be able to help.

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Contributor

Re: can't access certain website

what would i have to include in the email?

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Gold Problem Solver

Re: can't access certain website


@jcfish23 wrote: what would i have to include in the email?

Tell them the problem you are having. Copy and paste the error message that appears when you try to visit the site. Include your public IP (from https://www.google.com/search?q=what+is+my+IP ) and the trace you posted above, and ask them to unblock you.

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Contributor

Re: can't access certain website

for some reason gmail wont send email to that address.
    <justin@dslr.net>: Recipient address rejected: User unknown in local
    recipient table (in reply to RCPT TO command)

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Contributor

Re: can't access certain website

everything is ok now website came back up.thanks for all you're help bruce