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buffering and slow

New Poster

buffering and slow

I have the Xfinitiy and I added the blast and its still slow. It buffers all throughout the day and night. I tred to switvh up my times and no differnce in the quality of the system. Its ridiculous using 2 device with a plan for 8 devices and my service is slow. This need to be fixed immediately

Diamond Problem Solver

Re: buffering and slow

What do the modem's signal stats look like ? Try getting them here or here

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?

Official Employee

Re: buffering and slow

Hello reddicksmarcus. If you are unable or unwilling to research your modem equipment and signal levels, I can help. I'll need to perform diagnostics. Please send me a private message and include your full name, service address, and account number so I can assist you.