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Zoom Cable modem 5341j

New Poster

Zoom Cable modem 5341j

why is the US blue light always blinking?

Silver Problem Solver

Re: Zoom Cable modem 5341j

It's a bit of a bug. It seems to happen if there was an upstream glitch and it had to resync. You can try rebooting the modem and see if it clears up.

Expert

Re: Zoom Cable modem 5341j

If that doesn't work, try holding in the recessed reset button on the rear for 30 seconds. I had the same thing with that modem. It didn't affect the performance / connectivity in any way, so I just ignored it. It's not a problem.



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Official Employee

Re: Zoom Cable modem 5341j

Hey @1941MH

 

When following the steps provided by andyross & EG did this help with the blinking US light? 


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New Poster

Re: Zoom Cable modem 5341j

It still blinks.
Official Employee

Re: Zoom Cable modem 5341j

Ok, I have heard this is a bug. But since this is not a Comcast owned modem, I would have to advise you to contact the manufacturer for further assistance. I apologize for the inconvenience. 


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Silver Problem Solver

Re: Zoom Cable modem 5341j

Can you post your signal levels?

Expert

Re: Zoom Cable modem 5341j


@1941MH wrote:
It still blinks.

Unless you are having problems, ignore it.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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