I cant upload photos just yet. Here is a link
Need help to get internet back up!
Welcome to the Xfinity Forums. Sorry for the experience you're having. I can help review your account to help find the cause of your internet issues. Please send me a private message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name.
I just wanted to reach out and thank you for allowing me to fix your connectivity issue. As mentioned in our private message, in your case, all I had to do was send a provisioning signal, and you were able to confirm this fixed it. If you need any help in the future, don't hesitate to reach out. We'd be more than happy to assist you, however, we can.
Thank you for being the BEST part of Comcast, take care.
I hope all is well. I haven't heard back from you to confirm whether or not you still need assistance. If you are still having issues, please send me a private message and I'd be more than happy to continue investigating or send a tech if one is still needed. Thanks.