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Xfinitywifi public hotspot stopped giving internet

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Xfinitywifi public hotspot stopped giving internet

So about 2 weeks ago when I was browsing the web on my windows 10 desktop. The internet just disconnected and would not connect again. It shows that I am connected to the "xfinifywifi" on the PC but says no internet.

I have tried forgetting the networking, using 192.168.1.5 as static, doesn't even work on the phones now.

What can I do to fix this?
Contacted Xfinity support and was no help.
Silver Problem Solver

Re: Xfinitywifi public hotspot stopped giving internet

Why are you using the public WiFi for a desktop? I think you may have used it too much and they have locked your account out.

Official Employee

Re: Xfinitywifi public hotspot stopped giving internet

Greetings, Abraconier! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having some issues with the getting the hotspot to work. I can certainly look into this for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side


I am an Official Comcast Employee.
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Official Employee

Re: Xfinitywifi public hotspot stopped giving internet

Hello, Abraconier. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!