Community Forum

Xfinity modem got factory reset what do I do

New Poster

Xfinity modem got factory reset what do I do

My friend said he knew how to port my internet box n he factory reset it now I can't access my internet
Expert

Re: Xfinity modem got factory reset what do I do

What equipment do you have? Are you trying to access via WI-Fi? If you have a Comcast supplied gateway device, the default network ID and password are located on the sticker on the bottom of the device. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.