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Xfinity app show Arris SB6141 modem not connected.

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Xfinity app show Arris SB6141 modem not connected.

Ever since i got internet, my app always shows modem not connected. However i used to get internet and was able to restart modem from app. Now i can not restart modem from router and i lost internet connection too.. Recently i was having slow internet, with lot of packet loss and lag. But today no connection at all.
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