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Xfinity X1: Very slow data rate to Gateway

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Xfinity X1: Very slow data rate to Gateway

I have a 1000 Mbps subscription with the Xfinity X1 (or XFi?) Gateway box. On the Xfinity app, the speed test to the gateway *ALWAYS* shows under 60 Mbps.

Repeated restart if the gateway *does not help*.

An Xfinity technician came home, inspected all connections inside and was satisfied that everything was in order. He went outside to look at a junction box and then went away.

My network access speeds are nowhere in the range of the Quality of Service that I've paid for.

I want to know what Comcast is doing about this.
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Expert

Re: Xfinity X1: Very slow data rate to Gateway

Start here;

 

https://forums.xfinity.com/t5/Your-Home-Network/Gigabit-speed-troubleshooting-video/m-p/3310454#M316...



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