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Xfinity WiFi Public Home Hotspot - Unable to Turn Off

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Xfinity WiFi Public Home Hotspot - Unable to Turn Off

I own my TG862G Voice & Data Modem and I have Double Play (Voice + Internet) and I am unable to turn off the Xfinity WiFi Public Home Hotspot.

 

1. I went to 10.0.0.1 and there is no option to turn off "Xfinity WiFi Public Home Hotspot". Under "XFINITY Network" it just allows me to view status and not turn off.

2. I tried turning it off by going to https://customer.xfinity.com/#/settings/security/hotspot and then waiting 24hrs. Tried several times, still won't turn off.

3. I tried the above in Bridge Mode and Non-Bridge Mode.

 

Any other people have the same problem?

Diamond Problem Solver

Re: Xfinity WiFi Public Home Hotspot - Unable to Turn Off

Have you tried calling 1-800-comcast and asking a rep to turn it off for you ?