Hi there, tinagee. Welcome to the community, thank you for posting here for support. That is frustrating that the hotspot at that location doesn't seem to be working properly. I realize you're able to connect to other hotspots at different locations just fine, which is good. A number of factors can affect WiFi connections, including but not limited to your proximity to the WiFi hotspot, device signal strength being hindered by buildings, trees or other structures and even the device type. If the xfinitywifi network name is in the available network list, and you still can't connect, check your WiFi-enabled device to see how many signal bars are present. If there are only one or two bars, you may need to move closer to the source of the signal. Moving closer to the center of the hotspot will increase the quality of the connection. Do you mind trying to move closer (if you haven't already) to see if that helps establish a connection? Let us know.
Ncollins2 ~ Welcome to you as well. WiFi On Demand works a little bit differently and we actually have a designated group that supports issues such as the one you're experiencing. I recommend reaching out to them here: 866-489-0919 if you're experiencing trouble with a WiFi Pass. Outside of a pass, we can do our best to help you out here with the hotspot connectivity problem.