I bought a use laptop and apparently the previous owner used the ondemand complimentary passes to access xfinity hotspots because i can not seem to access the login page for someone who is a customer like I always have from my other devices. It brings me directly to a different page saying to select a pass to use. I am certain this is not due to a billing issue as I can access it using any number of my other devices, just not this one. I have tried using a different browser and clearing my cache but nothing is working. Any suggestions?