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Xfinity Intermittent Connection

Frequent Visitor

Xfinity Intermittent Connection

I have been having connection issues ever since I've gotten Comcast (3 Years). I've replaced the modem/router 3 times to no avail. I've had multiple techs come out and never been able to diagnose anything, wondering if any of them even had prior training as all they did was walk around and see the internet was on for a solid 5 seconds and called it working and left. It's irratating to have to pay for a service I can't even use. 
Here are screenshots of my modem's connection, I know things need to be fixed as it is clearly visible, but the techs can never figure it out.


Modem/Router : Netgear C7000v2 WiFi Cable Modem Router Bundle


F6zS1Dq2aQMgkd

 

If anyone can give me some guidance on what to tell the techs to do, that'd be wonderful.

Expert

Re: Xfinity Intermittent Connection

Hi @ScreenFamily

Your signal levels are not ideal. Since you've already had techs out...

I've asked a corporate Comcast employee to help you. You should expect a reply in this thread. 

 

See the troubleshooting guide if you would like to do some investigating on your own. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Frequent Visitor

Re: Xfinity Intermittent Connection

No employee has messaged me or posted a reply. What should I do?

Expert

Re: Xfinity Intermittent Connection


@ScreenFamily wrote:

No employee has messaged me or posted a reply. What should I do?


Oh boy, completely my fault. I didn't escalate it properly. I'm sorry. 

 

I did escalate it properly this time. You should get a reply soon. 

 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Frequent Visitor

Re: Xfinity Intermittent Connection

I don't want to be rude, but how long does it usually take for an employee to respond?

Official Employee

Re: Xfinity Intermittent Connection

Hi @ScreenFamily, 

 

Sorry for the delayed reply. I can help look further into your issues to see if I can isolate the cause of your problems. In order to assist you, please send me a private message verifying your first and last name, and the full account number or phone number associated with your services. 

 

To send a private message click on my name "ComcastChe", then click private message me. 

Frequent Visitor

Re: Xfinity Intermittent Connection

I sent a message to @ComcastChe for help.
Should I ask for another tech to come out?
What are the possibilities for the cause of this?

Official Employee

Re: Xfinity Intermittent Connection

Hi @ScreenFamily, 

 

Sorry for the delay I'm off on Friday and Saturday. I've just picked up your private message and will be replying shortly. 

Frequent Visitor

Re: Xfinity Intermittent Connection

Update:
Tech came out today, 6/19, and recognized many many problems left behind by other techs or that they didn't notice. Fanatasic performance by this tech, should get a raise for the work he did, even traveled 30-40 mins out to my house, A+ from me for that dedication. Turns out there was a "trap" installed on my line and the tech said it throttles my connection, he removed it and fixed up old wires that were degraded, also recommended to use Motorola or Linksys instead of NetGear. Will update this forum if any other issue persists, otherwise, the issue has been solved for now.

Official Employee

Re: Xfinity Intermittent Connection

Thanks for the update @ScreenFamily!! Let us know if there's anything we can help with in the future. Take care.