I've had Xfinity for about 6 months now I have the performance 60 up 5 down and I was able to play online wired or wireless with no problem. About two weeks ago it all changed I have not been able to stay in a stable game I get in any game and I lag out in like 1 Min I've tried everything from Port forwarding to resetting my Xbox. When I test connection it says Nat is open or sometime it says double Nat or Toledo I've tried everything got any advice.
Start here:troubleshooting guide. If you still need help, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!