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Xbox One NAT problems after modem upgrade

New Poster

Xbox One NAT problems after modem upgrade

Recently comcast had us upgrade to a Arris TG1682G modem/router. Afterwards we have had trouble with multiplayer on our Xbox one, specifically we always seem to have a moderate NAT and nothing we try will give us an open NAT.

 

We currently have the xbox in DHCP with UPnP enabled. We have also tried port forwarding, putting the xbox into DMZ, and anything else we could find in the numerous online posts about xbox and NAT.I am not confident that we were able to adequately try DMZ and port forwarding since neither the modem nor xbox seem to have an option to disable IPv6 and the last part of the Xbox's IPv6 address changes everytime it restarts.

 

Download speed, upload speed, latency are all fine and we have 0% packet loss.

Expert

Re: Xbox One NAT problems after modem upgrade

Question. Are you also using another stand-alone / side car router in between the 1682 and the X-box ?



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New Poster

Re: Xbox One NAT problems after modem upgrade

Thanks for the reply! I am not using any other router, just an ethernet cable between the 1682 and the xbox.
Expert

Re: Xbox One NAT problems after modem upgrade

O/k see if anything here helps;

https://www.google.com/search?q=xbox+one+and+open+nat&oq=xbox+one+and+open+nat&aqs=chrome..6...


I am not a Comcast Employee.
I am a fellow customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
New Poster

Re: Xbox One NAT problems after modem upgrade

Thanks again, but I have gone through everything in the various online guides several times unfortunately. Port forwarding, port triggering, or DMZ all produce a consistent Moderate "Port Restricted" NAT. UPnP a consistent Moderate "UPnP Port Restricted" NAT. I should also mention that things have been fine on the xbox for years prior to this issue. Have also tried different ethernet cables, including a brand new one. I did try using comcast support, they went in and re-enabled my port forwarding settings, (but left UPnP on,) and had me power cycle the modem and do several hard resets on the xbox. This didn't change anything but they didn't have anything to offer beyond that. There are several other UPnP settings mentioned in some online posts but I can't try those since this modem does not seem to have them.

 

I am even more confused since, with the new modem, the xbox is now using IPv6.

New Poster

Re: Xbox One NAT problems after modem upgrade

Some additional info, though so far we still have not been able to get this to work and it is quite frustrating. If I take the Xbox to a friend's house who is just down the road then it works fine and I get an open NAT. This seems to rule out it being a Microsoft issue. If I bring the friend's modem over here and get things set up then we still get a port-restricted NAT. So it seems to be something that is happening before it gets to the modem/router. There are various thing in the garage and outside the house that comcast had installed, to split the cable for example so that one goes to our model and the other goes to the tv box. Could something like that be causing the issue?
New Poster

Re: Xbox One NAT problems after modem upgrade

I had this same problem and this website has the prts and information necessary to make your NAT=OPEN 

Essentially I had to just do the following:

a. reserve my Xboxone's Ip in my comcast modem

b. Under advanced setting; enable port forwarding

c. add these rules for the proper ports (be sure and select TCP or UDP or both as per the instructions in the URL)

 

2017-12-01 20_15_22-Advanced _ Port Forwarding - Xfinity.png

 

 

https://portforward.com/networking/static-ip-xbox-one/

 

New Poster

Re: Xbox One NAT problems after modem upgrade

Not sure if you've solved your problems yet, but I recently went through this with my Xbox One after upgrading to a new Xfinity Gateway. I was getting dropped from games and group chat constantly. Basically, it was unplayable.

 

I tried all the fixes mentioned above, and it never worked. But, once I put my Xfinity into "Bridge" mode, and then hooked up my wireless router to it, everything has been fixed. Bridge mode basically turns off the wireless capabilities of the Xfinity Gateway and makes it just a modem.

 

It's like night and day. I have a really nice ASUS wireless router that has all the settings you need to make the Xbox One work perfectly.

 

Best of luck.