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Xb6 keeps dropping

New Poster

Xb6 keeps dropping

All of a sudden today the xb6 drops connection turns red , speed goes downward spiral, techs have been out here a couple times and they get the xb6 working then all of a sudden it it starts acting up , this is getting old ! Then the reps at Comcast takes so long that the appointments for the following day are filled , this service is garbage !
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New Poster

Re: Xb6 keeps dropping

I don’t think this will be fixed by a normal tech, I was reading and seen somewhere that this is a problem with the structure of data packets coming down from a channel in the down stream , I don’t have a clue of where to begin. This is insane n
Expert

Re: Xb6 keeps dropping

Since you already had technicians out to your area, I'm going to escalate your issue to the Comcast Employees here on these forums.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

Re: Xb6 keeps dropping

 

Hello Nkeesy76, I can assist you with getting this issue cleared up. To get started, please send me a private message with your full name, and account number by clicking on my name (ComcastAmir) and then "private message me".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!