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XFinityWIFI hotspot no longer working

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XFinityWIFI hotspot no longer working

My public hotspot is no longer working.  It was working just fine up until 3 weeks ago.  I have a ticket open until it has been resolved.  I was told that the paticular modem that i have the hotspot is temporarily unavailable until it is fixed by engineering.  Is anyone else having the same problem?