Hello @Thomas95, thanks for reaching out to our Forums! I'm sorry to hear about the connection issue you are experiencing when trying to join your device(s) to Xfinity Wi-Fi. I would be more than happy to assist you with this! Can you please send me a private message including the full name as it appears on the account and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".
@Thomas95, I never received a private message from you or heard back from you on here, so I will be locking this thread. Please be sure to send me a private message if you still need assistance with this Hotspots concern. Please create a new Public post for any new issues or concerns, we're here to help. Thank you and we appreciate you choosing Comcast as your provider.