XB6 With Loud Humming

[l0uis]

My XB6 Gateway has been making some loud, humming noises. Is there a way to get it replaced, ideally before I return my current one to the store, so I can minimize the downtime that my internet experiences?

Thanks

[EG]

The noise that it makes and the "downtime' are two different issues. The noise is from a built-in cooling fan and if it is excessive, you should have it swapped out for another as it may be malfunctioning.

As for the "downtime" please start here;

https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

Post the requested info from here;

https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...