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Wireless printer will not connect to X1. Using Netgear CM1150v modem and linksys router

New Poster

Wireless printer will not connect to X1. Using Netgear CM1150v modem and linksys router

I recently upgraded to Xfinity X1. I have purchased my own compatable modem (Netgear Nighthawk CM1150V) and router (Linksys) instad of using comcast's gateway. When I set up my HP Officejet 8610 wireless printer it shows up as another network. I have been trying to set it up to the linksys router. Should it be connected to the modem? I'm not sure what I am doing wrong or how I would connect it to the modem. 

Expert

Re: Wireless printer will not connect to X1. Using Netgear CM1150v modem and linksys router

If you have one, try using the set-up / installation disk that typically comes with printers or go to the manufacturer's website and download the installation software for your particular model and try it.



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New Poster

Re: Wireless printer will not connect to X1. Using Netgear CM1150v modem and linksys router

I reinstalled the printer and no luck. Do you think this is a problem with the printer and not the router?

Expert

Re: Wireless printer will not connect to X1. Using Netgear CM1150v modem and linksys router


@david1688 wrote:

Should it be connected to the modem? I'm not sure what I am doing wrong or how I would connect it to the modem. 


It gets connected to the Linksys router , not the Netgear cable modem. Are you trying to set up a WiFi connection or a hardwired ethernet connection ?



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Expert

Re: Wireless printer will not connect to X1. Using Netgear CM1150v modem and linksys router


@david1688 wrote:

I reinstalled the printer and no luck. Do you think this is a problem with the printer and not the router?


It's likely just a configuration issue on your computer.  HP has a downloadable utility (HP Print and Scan Doctor) that fixes issues with their printers.  For your model, go to this link:

 

https://support.hp.com/us-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603


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