Community Forum

Wireless Gateway 3 resetting on its own.

New Poster

Wireless Gateway 3 resetting on its own.

What would cause my Wireless Gateway 3, Model TG1682G to power cycle itself (all three services) twice in about 10 or 15 minutes? Nothing else in the house lost power that I'm aware of.

Silver Problem Solver

Re: Wireless Gateway 3 resetting on its own.


@dsub wrote:

What would cause my Wireless Gateway 3, Model TG1682G to power cycle itself (all three services) twice in about 10 or 15 minutes? Nothing else in the house lost power that I'm aware of.


Sounds like an issue in your neighborhood.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Expert

Re: Wireless Gateway 3 resetting on its own.

@dsub

It could be a signal issue or even a bad device.

 

Start here: troubleshooting guide. If you still need help, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!

 

Video: How to view power levels and event logs.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!