I upgraded our home to Gigabit internet recently and have been performing tests regularly with wildly varied results. I performed a few test downloads and noticed no appreciable difference in speed from my previous 250mb tier. All tests were performed on a Windows 10 box with a gigabit NIC directly wired to the modem. The results always showed fastest on Xfinity's servers typically around 940mb, but from OOKLA, I never got hire than 300mb. DSLReports also showed 940mb, with others around 250-200mb mark. Not sure who to believe, but it seems that most with gigabit service from Xfinity were getting much smaller variances between speed tests and different sites. I have posted a few screenshots with tests results, as well the diagnostics of my Netgear CM1000 modem. A visit is scheduled for tomorrow, but I will probably have to cancel and will be unavailable for a visit for a few weeks (Work, vacation, life, etc.). I have spoken to CS a couple times and they assure that my account is correctly provisioned. I have also spoken to advanced technical support and they state that my signal shows within tolerances. As you an imagine, this is somewhat frustrating so any help would be appreciated.
Hi there, ProAm500. Welcome and thanks for reaching out here for support. We can definitely look into this. It does look like there are some signal issues present, causing your modem a bit of difficulty. Our speed test site: http://speedtest.xfinity.com/ and DSL reports are reliable sources that I would stick to for running speed tests. As far as the download issue you mentioned, that does rely heavily on the source that you are downloading from - in addition to your level of service. Did you end up going forward with that technician visit?
Hi, ProAm500. I ended up not hearing back from you on this, so I have completed the interaction. If you end up needing further support from me on this, feel free to send me a private message.
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