I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
I would like to review your account to determine how many devices are connected and whether or not this is why you cannot connect, or if there is another reason for your issue. To protect the privacy of your account, please send me a private message verifying your first and last name, and the full account number or phone number associated with your services.
To send a private message click on my name "ComcastChe", then click send a message.