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Wifi channel

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New Poster

Wifi channel

I no longer have the ability to control my own wifi channel, or any wifi setting, when entering my defualt gateway firmware. I enter 10.0.0.1 and all my settings are greyed out under my wifi settings. I need to be able to do this, in my area its crucial to getting any kind of speed or consistency. I would really appreciate any help in unlocking this setting again. Thank you!

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Expert

Re: Wifi channel

As a part of a broader experience (Mesh Mode), Mesh has been enabled on all gateways and will not be disabled. This is why those settings are grayed out to have automatically manage those settings.

The only ways I could suggest to get the channel to change are among the following:

1. Restart the Gateway
2. Restart only the WiFi radios of the gateways
3. Get your own equipment

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

Re: Wifi channel

Well, Mesh mode has me grouped up with 16 other wifi channels on my wifi analyzer, when other groups are down near 4 and three each, so obviously its not working the way it was intended. There is no way to unlock these settings? What reason was control taken away from the user? It seems pretty weird to just take away every single possible setting from anyone with experience in setting up a non conflicted wifi signal. I guess this is pretty spot on for comcast at this point. Thanks anyway for the not so friendly response though.

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Expert

Re: Wifi channel

Only Comcast can, but they won’t. There is no way to be disable it from the user end.

The only reason I was able to gather on why the whole settings were removed from access is because of Mesh Mode for xFi platform itself requiring these settings to be automatically managed.

I wish there was more that can be done but aside from the 3 things I mentioned above, there’s nothing else that could be done about it.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Wifi channel

Ad-hoc survey @moo-dog, but what channel is it automatically setting it to?