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Wifi & Connecting to all devices

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New Poster

Wifi & Connecting to all devices

We just got xfi and have been able to connect most of our devices. HOwever, we are not able to find the wifi network on my laptop. I have restarted the device. I have shut it down and turned it back on. I have tried to reboot the modem. Nothing seems to work for this one particluar device. Not sure what to do. Have not had this problem beforfe and no other device has experienced this issue.

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Official Employee

Re: Wifi & Connecting to all devices

Hello @arcamom0710, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you being a customer with us. I'm sorry to hear you are having trouble connecting one device to the network and I can definitely assist you with this. 

 

If you are still in need of help with this issue,

please send me a Private Message including your first and last name as it appears on the account.

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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