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WiFi problem

New Poster

WiFi problem

I am connected to WiFi in my phone but I don't see it in my laptop
Expert

Re: WiFi problem

Is it the 2.4 or the 5.0 GHz band that you see / are connected to with your phone ? Which one do you not see with your laptop ?



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Official Employee

Re: WiFi problem

Greetings, 6826216! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having issues with the laptop picking up the Wifi signal. As EG has mentioned, what network are you getting on your phone, the 5 GHz or 2.4 GHz? This will help narrow down what the laptop is capable of picking up. Has it picked up the signal before and then all the sudden stopped?


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Expert

Re: WiFi problem

NM.............



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!