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WiFi keeps dropping signal

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WiFi keeps dropping signal

I don’t know if this is the right forum or not but the 2 issues I have are the WiFi and the tv and the WiFi and laptop. I have an Arris surfboard SB6121 modem and net gear router. I do not have cable tv service with Comcast, only internet. I watch tv through my Roku 4 and I use Xfinity stream beta, Netflix, and Amazon video. Since I got service with Comcast I have had trouble with the signal dropping and it reloading and reloading and reloading. Sometimes it reconnects, sometimes it does not. It is so frustrating to have this happening when you are watching a program because when the signal restablishes you cannot resume the show where it stopped, you have to start over at the beginning. I cannot not tell you the shows I just have never finished watching because I don’t want to watch the whole thing over, and on network shows like say, Dateline NBC, Fast forwarding and rewind are disabled. The 2nd issue is I cannot step outside my back door using my iPad or iPhone without the signal being lost.. Just like that, one step, two steps max and it is gone and my WiFi network doesn’t even show up in the settings. I stopped TDS to get this and it really makes me mad. I thought Comcast had better service than this garbage I am having to put up with. I have called customer service multiple times and get this menu recording in a sing song voice that says there are no outages is my area and they will send a signal to the modem but it might take 10 minutes for any changes to be in effect. By then of course I am not on the line with them.. if I can’t get this solved where I can get the service I am paying for it is a deal breaker with Comcast.

Expert

Re: WiFi keeps dropping signal

http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal

 

http://forums.xfinity.com/t5/Your-Home-Network/Improve-Your-Wireless-Gateway-Home-Network/td-p/26276...


There are other options. Google for WiFi repeaters / range extenders, WiFi mesh systems.



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New Poster

Re: WiFi keeps dropping signal

 
Expert   IT's like you misseed the question all together...  he didn't say weak signal.. he said DROPPED..
I am having the same kind of problem  because comcast uses junk modems with router built in.. I had to get my own router and will end up with my own modem.. 
I have to reboot my router at least once a day because the 5ghz or the 2.4 just drop... before when I used comcast's junk modem/router.. my neighbor's wifi would take over my wifi
in my own dam living room, and I was less than 25feet from my own modem/router.. So I went and bought a nice dual band Archer AC2600 TPlink..
  same darn problem  drops up the wazoo..  even took back and switched out the modem/router ... I can't believe they are trying to sell Xfi and they can't even get their wifi right..
.  comcast service is a joke..
Diamond Problem Solver

Re: WiFi keeps dropping signal

18 month old thread closed. Fell free to start your own thread, with as much helpful information as possible.

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