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WiFi Not Disabled In Bridge Mode

Contributor

WiFi Not Disabled In Bridge Mode

I am running my gateway in bridge mode and until last night, the 2.5ghz and 5ghz WiFi lights were always off.  Now, it rebooted last night and both 2.5ghz and 5ghz lights are flashing and broadcasting a signal.  I want to turn off the WiFi broadcast completely on the gateway.  I don't know if it is the Hotspot or the Hidden Home Security SSID, but I would like both turned off.

Silver Problem Solver

Re: WiFi Not Disabled In Bridge Mode

I have my gateway's wifi turned off with the admin tool.  It's the Disable button.

https://www.xfinity.com/support/articles/wifi-change-admin-tool

 

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I am just a customer, volunteering my time to help other customers here in the Forums.
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Contributor

Re: WiFi Not Disabled In Bridge Mode

I used that and I am in Bridge Mode, it says its disabled for the private network, but its still broadcasting WiFi.  I assume its broadcasting for the public network, Hotspot and Home Security SSID.  I disabled the Hotspot in my account preferences, but apparently it has not worked.  I am still unable to turn off the WiFi broadcasts on my end.

Diamond Problem Solver

Re: WiFi Not Disabled In Bridge Mode


@U2_Fan wrote:

 I don't know if it is the Hotspot or the Hidden Home Security SSID, but I would like both turned off.


AFAIK, you can't disable the Hidden Home Security broadcast SSID, but you may be able to get a CSR to do that for you.

Contributor

Re: WiFi Not Disabled In Bridge Mode


@EG wrote:

@U2_Fan wrote:

 I don't know if it is the Hotspot or the Hidden Home Security SSID, but I would like both turned off.


AFAIK, you can't disable the Hidden Home Security broadcast SSID, but you may be able to get a CSR to do that for you.


Yes, I would like to have a CSR do that.  I want to turn off all WiFi broadcasts.

Diamond Problem Solver

Re: WiFi Not Disabled In Bridge Mode

Try 1-800-comcast or live chat: https://support.xfinity.com/chat

Silver Problem Solver

Re: WiFi Not Disabled In Bridge Mode

Of course there is the alternative of buying your own retail device and seperate router, to save on the $11 rental.

https://mydeviceinfo.xfinity.com/