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Wi-Fi connection!

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Wi-Fi connection!

Will anyone notify me when my Wi-Fi is connected? Here are my problem---Hello, my Ethernet doesn't have a valid IP configuration. And none of the networks have previously connected to are not in range and a network cable is not properly plugged in or may be broken. Could you help me fix these errors?

Expert

Re: Wi-Fi connection!

Have you first tried powercycling / re-starting the router ? No joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. You will lose any customized settings.



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Contributor

Re: Wi-Fi connection!

Your question is too vague to be able to give good advice.  Start by contacting Comcast and troubleshooting and then setting up a tech visit.  That should resolve or at least correctly diagnose your issue.

Official Employee

Re: Wi-Fi connection!

Hello @Jsgreen9505, thanks for reaching out to our Forums! I understand how important it is to be able to connect to your Wi-Fi, I definitely want to assist you with this as well as address all of your concerns. In order to do so, can you please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Wi-Fi connection!

@Jsgreen9505, I never received a private message from you or heard back from you on here, so I will be locking this thread. Please send me a private message if you still need assistance with this Wi-Fi connection concern. Please create a new Public post if you need assistance with any new issues or concerns, we're here to help. Thank you and we appreciate you being the best part of Comcast. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!