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Wi-Fi Connectivity

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Wi-Fi Connectivity

Wi-Fi very slow. Internet on phone, tablet very slow if non existent when connected. All shows on Apple TV blurry if they work at all. When disconnected from Wi-Fi phone works fine. Re-set, re-boot, speed tests all say everything is fine. After re-set all works for an hour then back to slow and blurry. Trying to get a service agent on the phone is impossible. Help please! 

 

Expert

Re: Wi-Fi Connectivity

Please refer to these threads for guidance:


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Wi-Fi Connectivity

Greetings, wean0201! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are running into an issue when trying to stream over wifi. That can certainly get annoying. If what darkangelic has posted hasn't yielded any results, feel free to send me a PM with your first and last name so I may further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Wi-Fi Connectivity

Hello, wean0201. We have not heard back from you and hope the issue has been resolved. If you still need assistance, please feel free to start a new public thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!