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Why my Gigabit plan only has 65M download speed

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Why my Gigabit plan only has 65M download speed

Can someone help me with my internet? Last month I use speed test is over 900M download speed, but this month its only 65M, I use Ethernet. I tried to hard reset and restart the router, it didn't work for me. 

 

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Silver Problem Solver

Re: Why my Gigabit plan only has 65M download speed


@BrianZ937 wrote:

Can someone help me with my internet? Last month I use speed test is over 900M download speed, but this month its only 65M, I use Ethernet. I tried to hard reset and restart the router, it didn't work for me. 

 

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First thing to try is a System reset.

https://www.xfinity.com/support/articles/troubleshooting-your-cable-modem


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I am just a customer, volunteering my time to help other customers here in the Forums.
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Expert

Re: Why my Gigabit plan only has 65M download speed


@BrianZ937 wrote:

Can someone help me with my internet? Last month I use speed test is over 900M download speed, but this month its only 65M, I use Ethernet. I tried to hard reset and restart the router, it didn't work for me. 

 

2.PNG1.PNG


Can't see your pics. Since you are a new poster, they need to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting them at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to them here.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!